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REALTOR® Standards

The board and the Missoula Organization of REALTORS are responsible for enforcing the REALTORS Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS.

Filing a REALTOR® Complaint

Mediation

Mediation is a process in which third-party neutral assists in resolving a dispute between two or more other parties. It is a non-adversarial approach to conflict resolution. The role of the mediator is to facilitate communication between the parties, assist them in focusing on the real issues of the dispute, and generate options that meet the interests or needs of all relevant parties in an effort to resolve the conflict.

Unlike arbitration, where the intermediary listens to the arguments of both sides and makes a decision for the disputants, a mediator assists the parties to develop a solution themselves. Although mediators sometimes provide ideas, suggestions, or even formal proposals for settlement, the mediator is primarily a “process person,” helping the parties define the agenda, identify and reframe the issues, communicate more effectively, find areas of common ground, negotiate fairly, and hopefully, reach an agreement. A successful mediation effort has an outcome that is accepted and owned by the parties themselves.

– The Montana Mediation Association

For information about mediation services available through the Missoula Organization of REALTORS®, contact MOR at 406-728-0560.

Montana Mediation Association

The Center for Dispute Resolution

Arbitration

There’s a difference between an Ethics complaint and a request for Arbitration. Arbitration is a way to resolve a dispute related to a monetary transaction, like a question of who was or was not paid, or what amount someone may be owed.

With Arbitration, a third party makes a decision regarding money questions. Each side presents its case to a panel and, based on the evidence, the panel makes a decision about the disputed funds.

  • Requests for arbitration may be filed by REALTORS® and secondary members who are not principal brokers, or by REALTORS® or secondary members who are not principals, provided their principal broker joins in the request or by clients or customers of the REALTORS®.

  • Be aware that not every situation or dispute may be arbitrated by the association. Also remember that the award in an Arbitration may not exceed the amount in dispute and in no cases are there “punitive” damages awarded.